Refund policy

Return and Refund Policy

We do everything we can to ensure your cheesecake order is delivered on time and in good condition. However, sometimes things happen that are beyond our control. If there is any problem with your delivery, we will do everything we can to make it right. Please call us as soon as possible with any issues at 412-405-1575 or email us at info@kylescakesnat.com. We must be notified of any delivery issues within 5 business days of a shipping date to be able to resolve the problem. If we caused a problem with your order, we will make it right.

We cannot offer refunds for the following circumstances:

• An incorrect or incomplete shipping address.
• Weather related delivery issues.
• Cheesecakes which have become inedible due to a customer’s failure to freeze or refrigerate upon opening the package.
• Cheesecakes not removed from packaging in a timely manner (i.e. packages left at an address when someone is out of town).
• Delivery problems beyond our control.